Privacy Policy

Dokpod(“Dokpod,” “we,” “us,” or “our”) provides a private knowledge vault through our website and desktop applications. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you use dokpod.ioand related services (the “Service”).

By using the Service, you acknowledge this policy. If you do not agree, please do not use the Service.

This policy covers personal information we process about individual users. If you use Dokpod for an organization, your organization may have additional rules. Third-party sites and AI tools you connect on your own are governed by their own policies.

Account information. Email address, display name, sign-in details, plan or trial status, and settings you choose.

Vault content (cloud plans). When you use Dokpod on the web or a cloud-backed plan, files and related search data you upload or create may be stored on our systems so we can provide search, sync, and export.

Desktop Local use. On the Local desktop plan, your files and indexes stay on your computer by default. We still process account, authentication, and entitlement information so you can sign in and manage your plan. Some optional actions (such as certain web imports) may contact our servers when you choose to use them.

Usage and device data. Pages or screens used, approximate activity, IP address, browser or app version, device type, and diagnostic logs needed for security and reliability.

Billing. Payments are handled by our payment partner. We receive subscription status and related billing records. We do not store full payment card numbers.

Support messages. Content you send when you contact us.

We use this information to:

• Provide and improve the Service
• Authenticate you and manage your account and vault
• Process uploads, search, and related product features you use
• Handle billing, trials, and plan entitlements
• Respond to support requests and send service notices
• Protect the Service against abuse and unauthorized access
• Comply with law and enforce our Terms of Use

We do not sell your personal information. We do not use your vault content to train public AI models for unrelated products unless we clearly disclose that and obtain any consent required by law.

Where required, we rely on contract, legitimate interests (security and product improvement), consent where needed, and legal obligation.

We share information with service providers who help us host, secure, bill, and support the Service; with professional advisers when needed; with authorities when required by law; and in connection with a merger or sale of assets, subject to continued protection. We do not share your vault with other Dokpod users except through features you enable (such as Team sharing).

We use cookies and similar technologies to keep you signed in, remember preferences, and protect the Service. You can control cookies in your browser. Disabling some cookies may limit functionality.

We keep information while your account is active and as needed to provide the Service, resolve disputes, and meet legal requirements. After you delete content or close your account, we remove it from active systems within a reasonable period. Backups may retain residual copies for a limited time.

We use administrative and technical measures designed to protect information. No system is perfect. Protect your password and any connection keys. Contact support@dokpod.io if you suspect unauthorized access.

Depending on where you live, you may have rights to access, correct, delete, or export personal information, or to object to certain processing. Email support@dokpod.io to make a request. We may verify your identity first.

The Service is not directed to anyone under 18 (or the age of majority where you live). We do not knowingly collect personal information from minors.

Dokpod is operated from the United States. If you use the Service from elsewhere, your information may be processed in the United States and other countries where we or our providers operate, with safeguards required by applicable law.

We may update this policy. We will post the new version here and update the date above. For material changes we may also notify you by email or in the product.

Dokpod
Email: support@dokpod.io
Website: dokpod.io